Shipping & Returns
SUNLAX's current delivery area is limited to the United States.
Free shipping on purchases of $20 or more in the SUNLAX store.For orders under $20, you will be charged the standard shipping cost of $8.99.If you are in one of the following areas, you will be charged $30 for shipping regardless of the amount of your order. (Alaska, Guam, Hawaii, Palau, Puerto Rico, U.S. Virgin Islands)
As product weight and delivery speed is different, the delivery fee is also different. The specific fee is subject to the amount displayed on the page when you place the order.
When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email again with final confirmation and instructions.
Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email.
If you want to cancel the order after payment, you can submit a cancellation request, or contact us via email, or you can submit a dispute to cancel the order via paypal. The amount you paid will be refunded to your original payment account.
If late deliveries, the recommended actions are:
- Track your package and confirm estimated delivery date in Your Orders.
- Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.
- Check payment processing in Your Orders.
- Wait 48 hours to allow for unexpected delays.
- After that, if you still do not receive the package or refund, please contact SUNLAX in time. We will provide you with a solution. Our email address is: email@example.com
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition being well folded.
Returns will only be accepted if labels and original packaging are fully intact. Sunlax cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Sunlax. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, Sunlax will not charge additional shipping on exchanges.
All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.
Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Sunlax’ instructions, which can be found in your confirmation e-mail.
Uncollected items are subject to $20 USD will be charged for uncollected items if the package is to be re-sent. Incorrect contact details will be subject to an extra charge of $20 USD will be charged for returned deliveries caused by entering incorrect or insufficient contact details.
If you have any further questions, please don't hesitate to contact us. Here is our e-mail: firstname.lastname@example.org.We are glad to serve you.