Ordering & Payment
Find products by typing in keywords or part numbers in the search box or by selecting a category from the navigation bar at the top of each page. Our search engine will return a list of relevant products and/or videos. Refine down your list as necessary using the attributes in the left column (e.g. Color, Price, Brand, etc.). Click on any item to see its complete description and pricing. Click on the green "Add to Cart" button to add the product to your shopping cart.
Once you have placed the items you want to purchase in your cart, either click on "Continue Shopping" or "View Cart & Checkout." If you're ready to check out, proceed to your Shopping Cart to review the items in your cart. From there you can remove items, change item quantities, move items to your "Save for Later" list or go back and continue shopping. Click "Proceed to Checkout" and either log in or continue as a New Customer. Choose your desired shipping method and enter any payment information. You will always have the opportunity to review your order before the order is submitted.
We accept credit cards (Visa, MasterCard, Discover and American Express), checks, wire transfers (for orders over $500), or money orders in U.S. funds. Orders paid by check will be held for approximately 10 days or until the check clears. In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus a $25.00 fee as permitted by state law. Sorry, no CODs (Cash on Delivery).
Registered customers can keep credit card information on file for future orders. Check the "Save My Credit Card Information" box on the payment information screen when placing an online order. Refer to Account Information to learn how to register.
International Customers: In some cases, first-time international customers will be required to fax a copy of their credit card with a SIGNED letter authorizing us to take payment on the card. You will be notified by email of this requirement. If you wish to pay with a wire transfer, please contact us for proper information.
An email confirmation will be sent to you as soon as we receive your custom order. Another email will be sent notifying you when your order has been shipped (including a tracking number when available).
If you have not received any emails from Sunlax, check your spam folder.